Please Note:  This is a single 4-hour webinar offered on multiple dates (not a multi-session series).

To Register, scroll down to the registration form.  

You may register online but pay by check.  Simply skip the Pay Pal options below.  Email Becky to request a W-9 Form for your Finance Department.

Download Brochure & Registration Form (click link)  Oct+Nov 2020 Customer Service Training

Participant Feedback & Changes They Will Make in How They Provide Services Following This Training:

“I would recommend that we do this type of training every year…it is absolutely a must–customer service is so vital to how we carry out our programs.”

 “Thank you so much for your time today and for creating the safe space to talk about these issues.”

 “I learned some great “verbiage” to incorporate into my conversations with households. “

 “Give clients choices whenever possible.”

 “I’ll try to be a better listener.  Listen more to customers and talk less.”

 “How to deal with difficult or upset callers.”

 “Clients might be irate but it’s really at their situation, not at you.”

 “To make sure I take time to care for myself, so that I can do the important work of being there for others with my full attention.”

 “Have empathy and concern for situations clients are in.”

 “Ask if it’s ok to follow up even if a client is satisfied with the initial interaction.”

 “I will work to make sure that I refer people appropriately and connect them with a live person when possible. “

Workshop Description:  

When you experience exceptional customer service, you know it.  When you don’t experience this, you also know it!  But how do you define this and ensure that it is regularly and consistently offered to both your clients and internally to your employees? Customer Service involves organizational values and culture as well as employee attitudes and skills.  It starts with the organization’s expectations for how clients/customers are viewed are treated and also includes the training provided to employees to do their jobs, as well as a process for constructive feedback from co-workers, supervisors, and customers. This 4-hour workshop helps staff at all levels build their customer service skills.  Topics include:

*Making a Positive First Impression & Connection

*Providing Proactive Customer Service

*The Skills for Exceptional Customer Service

*How to Handle Difficult Situations with Clients/Customers

*Developing a Team Planning Process to Integrate Customer Feedback into Program and Organizational Operations

*The importance of Self-Care for Customer Service Professionals to Help You Bring Your Best to Customers and Clients

Intended Audience: All staff, from the front desk to direct service professionals, supervisors, and agency management staff provide customer service to external customers and their internal staff and volunteers.  Staff and volunteers at all levels are welcome to attend this training. Both new and experienced staff can benefit from revisiting customer service best practices and learning new strategies to be proactive in providing customer service.  Administrative assistants, receptionists, office managers, financial staff, case managers, supervisors, program directors, management team staff, and volunteers have valued this training.

Registration Fee:  The fee is $75/participant. Organizations or tribes sending a group of 5 or more may register one additional participant for free.

Registration Deadline:  Please register by Oct. 17th.  While there are no refunds for cancellations, substitutions are accepted at any point.  Or, registrants may participate in a future online training.

About Your Trainer

Owner and principal consultant Rebecca (Becky) Schueller has three decades of experience working with national, urban and rural nonprofits, community groups, tribal organizations and small businesses. In addition to 30+ years of management and leadership experience with nonprofits, Becky has served multiple community agencies in Chicago and the Bemidji area in Board, committee, and consultant and training roles. She served as the primary staff member and resource development lead at three organizations for more than 25 years.

Becky converted 100% of her training, planning, and meeting facilitation to online venues due to the Covid-19 pandemic.  She trains on topics including:  Supervision & Performance Appraisal, Grant Writing Readiness, Board Governance, the Executive Director’s Annual Performance Evaluation.  Becky also develops custom training. Contact her at Becky@bemidjiconsulting.com to discuss your organization’s professional development needs.

Becky’s most recent staff role was serving as Executive Director for Evergreen Youth & Family Services in Bemidji for nearly 16 years (2001-2017).  Evergreen’s $1 Million budget more than doubled during Becky’s tenure and the staff grew from 20+ to 40+ members.  After relocating to Minnesota in 1998, Becky developed the first Catalog of Philanthropy for the Northwest Minnesota Foundation, served as a Business Development Specialist for the Native American Business Development Center and worked for the Midwest Alliance of Sovereign Tribes in Cass Lake.

Nov. 3 Payment

Nov. 5 Payment

1:00-3:00 pm U.S. C.T.

6 Sessions/12 Attendance Hours

To Register, scroll down to the registration form.  

Note:  You may register online but pay by check.  Simply skip the Pay Pal button.

Download Brochure & Registration Form (click link)  Supervision & Performance Appraisal -Sept-2020 -Webinar Flyer

    “Literally everything was valuable.  I have tools that I can use immediately to help make supervision more structured and purposeful.  I can’t wait to share this information with our administration.”

“I am very excited to implement the Team Designed Alliance.  You are a great presenter.  We gained a lot from this, and I love your passion and energy.”

“Becky, Thank you so much for your time and all of the fantastically practical information you shared with us the past two days. There’s not much better than a training where you walk away with very usable tools to work on implementing right away.”

“I appreciated your role modeling of difficult feedback.  I enjoyed this very much.”

“All our Tribal Directors should attend this, especially Human Resources.”

“I really hope my organization will have all the supervisors get this training.”

“I gained confidence in having conversations and evaluations with staff.”

“I learned to be much more deliberate in my interactions with staff.”

“I really like the way you encouraged self-care and self-compassion.”

“I loved the style in which you led the discussion.”

“Everything was covered – thank you for the time you spent focusing on our organization.”

Workshop Description:  

 Webinar Option:  Covid-19 has changed work life permanently.  Employers are exploring options to re-open that protect employee health and safety, and many will continue to limit employee travel through the Fall.  This webinar replaces a 12-hour, two-day in-person training with content updated to reflect working conditions in the era of Covid-19.  Training will be offered 2 hours/day, 3 days a week over a 2-week period for a total of 12 attendance hours.   Zoom break-out sessions will be used for small group discussion.  A video camera is not required but is optimal if available.  Registration is capped at 25 participants.  Attendance certificates provided.

Workshop Description:  Employers currently have the opportunity to reinvent their organizational practices and culture to support the ability of staff to bring their best to their work.  Make sure that as a supervisor, you receive the formal training you need for this cultural pivot.  How will your team designed alliance and communication agreements look different in this new period?  Do you view supervision time with staff and performance appraisals as opportunities to partner and learn your staff’s goals and hopes for their clients and their ideas for new ways to provide services or new programs that can help your organization adapt to the new realities?  With remote work, opportunities for your staff to tell you the resources and tools they need to do their jobs is a priority.  Ensure that your organization has the “right” staff needed to bring you into the Covid-19 recovery period.  With reduced resources, high quality staff who can perform at their best will be essential.  High quality supervision is even more essential in a remote work environment because not all employees are suited to create their own structure and work independently.    Supervisory support makes a significant impact on employee mental health and well-being during ordinary times and more so in times of extreme stress and uncertainty.  

Due to Covid-19 social distancing requirements, many employers have laid off , furloughed or reduced staff hours.  Combined with a lack of formal supervisory training, this can become a situation ripe for unhappy employees and significantly reduced long-term productivity.  Workforce development and training are critical during times of crisis as new practices are needed and opportunities for business, nonprofit, tribal, and governmental pivots become more important to meet client and customer needs.  Even in the best of times, when supervisory relationships are neglected, organizations can lose important staff positions and important client and organizational history from the employees who work most closely with clients and customers.  

Probationary and annual performance appraisals traditionally vary widely in how they are implemented within nonprofits, schools, tribal organizations, businesses, and local government. How will you provide staff with the support, structure, and feedback they need to improve performance and high motivation to do so?  Employee evaluation feedback needs to be handled directly and with care and empathy.  This is hard for supervisors who already dread conducting evaluations because they haven’t been trained to do them well.  In the Covid-19 recovery period, most employers can’t afford the miscommunication, unnecessary conflict, loss of productivity, and employee exits that may result.  Appraisals can be conducted professionally and with integrity.

Supervisors must be able to effectively communicate with and advocate for employees, help employees structure WFH time and set realistic weekly goals, coordinate training, conduct evaluations, document performance, determine whether employees have the tools/resources/and training to do their jobs, and assess if staff are meeting performance expectations.  Most supervisors want what’s best for their staff, but lack experience or are uncomfortable with direct communication and performance improvement feedback.  Employees get frustrated when they don’t receive enough of their supervisor’s time and input.  Group Zoom meetings can’t replace the 1-1 supervisor check-ins needed for adequate support and structure to accomplish results.

 Intended Audience:  This workshop is designed for employees charged with supervisory responsibilities.  Nonprofit/tribal/and county human services managers, program directors, early childhood professionals, maintenance and transportation supervisors, financial services managers, county auditors, school principals, community college deans, and business professionals have appreciated this workshop.  The supervision, communication, and evaluation tools taught can be adapted to varied workplaces.

About Your Trainer:  Becky Schueller currently provides remote webinar training and online college classes.  She has three decades of experience working with national, urban and rural nonprofits, tribal organizations, and small businesses.  In addition to 30+ years of management, leadership, & supervisory experience with nonprofits, Becky served multiple community agencies in board, staff, committee, volunteer, and consultant roles. She worked for the Chicago Foundation for Women, supervised an all-Cambodian refugee staff, and served at the YMCA of the USA.  In 2018-19, she was the Northwest Minnesota Continuum of Care Coordinator, supporting housing and homeless service providers. Becky’s most recent long-term staff role was serving as a youth and family service agency executive director from 2001-17.  The agency’s $1M budget doubled and the staff grew from 20+ to 40+ members.  Becky developed the first Catalog of Philanthropy for the Northwest Minnesota Foundation, and worked for the Native American Business Development Center and the Midwest Alliance of Sovereign Tribes. 

To Register, scroll down.  

Date Change:  Please note the date change eliminating Sept. 7th and adding Friday, Sept. 18th.

Note:  You may register online but pay by check.  Simply skip the Pay Pal button.

Download Brochure:  Grant Writing Readiness-Sept. 2020 Webinar Series

Workshop Description: 

Grant Writing Readiness:  Effective grants build on an agency’s strengths, accomplishments and capacity and convince funders that a strong return on investment is likely. This workshop teaches core concepts of effective grants that can be used for both private and public funders.  Many grant writers work incredibly hard but are so busy with increasing compliance, financial and legal requirements, that grants are often not planned well. While last minute grants are sometimes funded, they often do not provide present your agency at its best.  Poorly planned grants are more obvious in today’s online environment because there is less space to make a strong case.  Build the capacity of your grant writing team.  Everyone in your organization has a role to play in the success of your resource development efforts.  Teamwork and planning improve your readiness to submit competitive, successful grants.  Use your team to help with basic pre-planning, review & editing, and a thoughtful analysis of organizational capacity.

Learn the 5 questions your organization should ask before submitting proposals and the components of a competitive grant *Discover how to analyze funder priorities and make “the right ask”   *Develop budgets that make sense for your agency’s bottom line * Make a strong case for operating funding  *Learn the ranking, scoring, & review process for grants  *Build your agency’s grant submission team  *Develop your plan to impress funders during site visits  *Increase your available time for larger, more complex (and lucrative!) grants by training others in your organization who wish to develop the capacity to write some of your smaller renewal grants *Discuss simple strategies to build and maintain an ongoing relationship with your funder(s)  * Review the basic steps necessary to ensure that your agency will be remembered with respect (not dread!) when you re-apply for funding.

The Grant Scoring/Ranking/Review Process:  Experiential learning is required!  Participate in a live internal grant review panel. This requires a brave soul who will share a grant, budget, workplan and attachments, which will be reviewed by other participants. Special Offer:  This brave individual attends at a 50% discount on the Early Bird Registration Fee. Note:  You may submit an existing proposal or a grant for a program that has since ended (but nothing prior to 2017). Participants will read, score, and write review comments in advance of the workshop.  During the workshop, we will convene the grant review panel to give feedback to the grant writer on how to make the grant more competitive.  We will review the budget, workplan, and attachments.

Experience a strategic grant review rather than a “wordsmithing” exercise  *Learn to convene and internal grant review panel to increase competitive submissions  *Understand how to use Word Tables, develop budgets and narratives in Excel, develop multi-year budgets and show matching costs  *Develop data that makes your community need clear  *Frame your organization’s impact in compelling terms  *Discuss concepts like “supplant” and supplement  *Ask all your questions!

Intended Audience: Build your grant writing team! Give your  Beginners and experienced grant writers in nonprofits, tribal organizations, schools and public agencies can benefit from revisiting grant writing best practices and learning new strategies to make your grants more powerful and effective.  Advocates, case managers, administrative assistants, office managers, and Executive Directors, Board Members, Program Directors, and other interested individuals are welcome to attend.

Please note: The Pay Pal Button below is set up so that you may pay for up to 6 registrations in one transaction, assuming all participants are from the same organization. If you prefer to process transactions separately for each registrant, that’s fine. Just use the single registrant option.

To Register, scroll down.  

Download Brochure:  Grant Writing Readiness Flyer-Aug 2020-Fraser Ltd

Workshop Description: 

Grant Writing Readiness:  Effective grants build on an agency’s strengths, accomplishments and capacity and convince funders that a strong return on investment is likely. This workshop teaches core concepts of effective grants that can be used for both private and public funders.  Many grant writers work incredibly hard but are so busy with increasing compliance, financial and legal requirements, that grants are often not planned well. While last minute grants are sometimes funded, they often do not provide present your agency at its best.  Poorly planned grants are more obvious in today’s online environment because there is less space to make a strong case.  Build the capacity of your grant writing team.  Everyone in your organization has a role to play in the success of your resource development efforts.  Teamwork and planning improve your readiness to submit competitive, successful grants.  Use your team to help with basic pre-planning, review & editing, and a thoughtful analysis of organizational capacity.

Learn the 5 questions your organization should ask before submitting proposals and the components of a competitive grant *Discover how to analyze funder priorities and make “the right ask”   *Develop budgets that make sense for your agency’s bottom line * Make a strong case for operating funding  *Learn the ranking, scoring, & review process for grants  *Build your agency’s grant submission team  *Develop your plan to impress funders during site visits  *Increase your available time for larger, more complex (and lucrative!) grants by training others in your organization who wish to develop the capacity to write some of your smaller renewal grants *Discuss simple strategies to build and maintain an ongoing relationship with your funder(s)  * Review the basic steps necessary to ensure that your agency will be remembered with respect (not dread!) when you re-apply for funding.

The Grant Scoring/Ranking/Review Process:  Experiential learning is required!  Participate in a live internal grant review panel. This requires a brave soul who will share a grant, budget, workplan and attachments, which will be reviewed by other participants. Special Offer:  This brave individual attends at a 50% discount on the Early Bird Registration Fee. Note:  You may submit an existing proposal or a grant for a program that has since ended (but nothing prior to 2017). Participants will read, score, and write review comments in advance of the workshop.  During the workshop, we will convene the grant review panel to give feedback to the grant writer on how to make the grant more competitive.  We will review the budget, workplan, and attachments.

Experience a strategic grant review rather than a “wordsmithing” exercise  *Learn to convene and internal grant review panel to increase competitive submissions  *Understand how to use Word Tables, develop budgets and narratives in Excel, develop multi-year budgets and show matching costs  *Develop data that makes your community need clear  *Frame your organization’s impact in compelling terms  *Discuss concepts like “supplant” and supplement  *Ask all your questions!

Intended Audience: Build your grant writing team! Give your  Beginners and experienced grant writers in nonprofits, tribal organizations, schools and public agencies can benefit from revisiting grant writing best practices and learning new strategies to make your grants more powerful and effective.  Advocates, case managers, administrative assistants, office managers, and Executive Directors, Board Members, Program Directors, and other interested individuals are welcome to attend.

Payment:  Please note that Fraser, Ltd. is paying a flat fee for staff to attend.  There is no individual registrant payment required.

August 10, 11, 13, 17, 18, & 20, 2020 (1:00-3:00 pm C.T.) 

6 Sessions/12 Attendance Hours

To Register, scroll down to form.  

Note:  You may register online but pay by check.  Simply skip the Pay Pal button.

Download Brochure (click link)  Supervision & Performance Appraisal -Aug-2020 -Webinar Flyer

    “Literally everything was valuable.  I have tools that I can use immediately to help make supervision more structured and purposeful.  I can’t wait to share this information with our administration.”

“I am very excited to implement the Team Designed Alliance.  You are a great presenter.  We gained a lot from this, and I love your passion and energy.”

“Becky, Thank you so much for your time and all of the fantastically practical information you shared with us the past two days. There’s not much better than a training where you walk away with very usable tools to work on implementing right away.”

“I appreciated your role modeling of difficult feedback.  I enjoyed this very much.”

“All our Tribal Directors should attend this, especially Human Resources.”

“I really hope my organization will have all the supervisors get this training.”

“I gained confidence in having conversations and evaluations with staff.”

“I learned to be much more deliberate in my interactions with staff.”

“I really like the way you encouraged self-care and self-compassion.”

“I loved the style in which you led the discussion.”

“Everything was covered – thank you for the time you spent focusing on our organization.”

Workshop Description:  

 Webinar Option:  Covid-19 has changed work life permanently.  Employers are exploring options to re-open that protect employee health and safety, and many will continue to limit employee travel through the Fall.  This webinar replaces a 12-hour, two-day in-person training with content updated to reflect working conditions in the era of Covid-19.  Training will be offered 2 hours/day, 3 days a week over a 2-week period for a total of 12 attendance hours.  Zoom break-out sessions will be used for small group discussion.  A video camera is not required but is optimal if available.  Registration is capped at 25 participants. Attendance certificates provided. 

Workshop Description:  Employers currently have the opportunity to reinvent their organizational practices and culture to support the ability of staff to bring their best to their work.  Make sure that as a supervisor, you receive the formal training you need for this cultural pivot.  How will your team designed alliance and communication agreements look different in this new period?  Do you view supervision time with staff and performance appraisals as opportunities to partner and learn your staff’s goals and hopes for their clients and their ideas for new ways to provide services or new programs that can help your organization adapt to the new realities?  With remote work, opportunities for your staff to tell you the resources and tools they need to do their jobs is a priority.  Ensure that your organization has the “right” staff needed to bring you into the Covid-19 recovery period.  With reduced resources, high quality staff who can perform at their best will be essential.  High quality supervision is even more essential in a remote work environment because not all employees are suited to create their own structure and work independently.    Supervisory support makes a significant impact on employee mental health and well-being during ordinary times and more so in times of extreme stress and uncertainty.  

Due to Covid-19 social distancing requirements, many employers have laid off , furloughed or reduced staff hours.  Combined with a lack of formal supervisory training, this can become a situation ripe for unhappy employees and significantly reduced long-term productivity.  Workforce development and training are critical during times of crisis as new practices are needed and opportunities for business, nonprofit, tribal, and governmental pivots become more important to meet client and customer needs.  Even in the best of times, when supervisory relationships are neglected, organizations can lose important staff positions and important client and organizational history from the employees who work most closely with clients and customers.  

Probationary and annual performance appraisals traditionally vary widely in how they are implemented within nonprofits, schools, tribal organizations, businesses, and local government. How will you provide staff with the support, structure, and feedback they need to improve performance and high motivation to do so?  Employee evaluation feedback needs to be handled directly and with care and empathy.  This is hard for supervisors who already dread conducting evaluations because they haven’t been trained to do them well.  In the Covid-19 recovery period, most employers can’t afford the miscommunication, unnecessary conflict, loss of productivity, and employee exits that may result.  Appraisals can be conducted professionally and with integrity.

Supervisors must be able to effectively communicate with and advocate for employees, help employees structure WFH time and set realistic weekly goals, coordinate training, conduct evaluations, document performance, determine whether employees have the tools/resources/and training to do their jobs, and assess if staff are meeting performance expectations.  Most supervisors want what’s best for their staff, but lack experience or are uncomfortable with direct communication and performance improvement feedback.  Employees get frustrated when they don’t receive enough of their supervisor’s time and input.  Group Zoom meetings can’t replace the 1-1 supervisor check-ins needed for adequate support and structure to accomplish results.

 Intended Audience:  This workshop is designed for employees charged with supervisory responsibilities.  Nonprofit/tribal/and county human services managers, program directors, early childhood professionals, maintenance and transportation supervisors, financial services managers, county auditors, school principals, community college deans, and business professionals have appreciated this workshop.  The supervision, communication, and evaluation tools taught can be adapted to varied workplaces.

About Your Trainer:  Becky Schueller currently provides remote webinar training and online college classes.  She has three decades of experience working with national, urban and rural nonprofits, tribal organizations, and small businesses.  In addition to 30+ years of management, leadership, & supervisory experience with nonprofits, Becky served multiple community agencies in board, staff, committee, volunteer, and consultant roles. She worked for the Chicago Foundation for Women, supervised an all-Cambodian refugee staff, and served at the YMCA of the USA.  In 2018-19, she was the Northwest Minnesota Continuum of Care Coordinator, supporting housing and homeless service providers. Becky’s most recent long-term staff role was serving as a youth and family service agency executive director from 2001-17.  The agency’s $1M budget doubled and the staff grew from 20+ to 40+ members.  Becky developed the first Catalog of Philanthropy for the Northwest Minnesota Foundation, and worked for the Native American Business Development Center and the Midwest Alliance of Sovereign Tribes. 

Note:  You may register online but pay by check.  Simply skip the Pay Pal button.

Download Brochure:   Grant Writing Training Flyer-July 2020

Workshop Description: 

Grant Writing Readiness:  Effective grants build on an agency’s strengths, accomplishments and capacity and convince funders that a strong return on investment is likely. This workshop teaches core concepts of effective grants that can be used for both private and public funders.  Many grant writers work incredibly hard but are so busy with increasing compliance, financial and legal requirements, that grants are often not planned well. While last minute grants are sometimes funded, they often do not provide present your agency at its best.  Poorly planned grants are more obvious in today’s online environment because there is less space to make a strong case.  Build the capacity of your grant writing team.  Everyone in your organization has a role to play in the success of your resource development efforts.  Teamwork and planning improve your readiness to submit competitive, successful grants.  Use your team to help with basic pre-planning, review & editing, and a thoughtful analysis of organizational capacity.

Learn the 5 questions your organization should ask before submitting proposals and the components of a competitive grant *Discover how to analyze funder priorities and make “the right ask”   *Develop budgets that make sense for your agency’s bottom line * Make a strong case for operating funding  *Learn the ranking, scoring, & review process for grants  *Build your agency’s grant submission team  *Develop your plan to impress funders during site visits  *Increase your available time for larger, more complex (and lucrative!) grants by training others in your organization who wish to develop the capacity to write some of your smaller renewal grants *Discuss simple strategies to build and maintain an ongoing relationship with your funder(s)  * Review the basic steps necessary to ensure that your agency will be remembered with respect (not dread!) when you re-apply for funding.

The Grant Scoring/Ranking/Review Process:  Experiential learning is required!  Participate in a live internal grant review panel. This requires a brave soul who will share a grant, budget, workplan and attachments, which will be reviewed by other participants. Special Offer:  This brave individual attends at a 50% discount on the Early Bird Registration Fee. Note:  You may submit an existing proposal or a grant for a program that has since ended (but nothing prior to 2017). Participants will read, score, and write review comments in advance of the workshop.  During the workshop, we will convene the grant review panel to give feedback to the grant writer on how to make the grant more competitive.  We will review the budget, workplan, and attachments.

Experience a strategic grant review rather than a “wordsmithing” exercise  *Learn to convene and internal grant review panel to increase competitive submissions  *Understand how to use Word Tables, develop budgets and narratives in Excel, develop multi-year budgets and show matching costs  *Develop data that makes your community need clear  *Frame your organization’s impact in compelling terms  *Discuss concepts like “supplant” and supplement  *Ask all your questions!

Intended Audience: Build your grant writing team! Give your  Beginners and experienced grant writers in nonprofits, tribal organizations, schools and public agencies can benefit from revisiting grant writing best practices and learning new strategies to make your grants more powerful and effective.  Advocates, case managers, administrative assistants, office managers, and Executive Directors, Board Members, Program Directors, and other interested individuals are welcome to attend.

Please note: The Pay Pal Button below is set up so that you may pay for up to 6 registrations in one transaction, assuming all participants are from the same organization. If you prefer to process transactions separately for each registrant, that’s fine. Just use the single registrant option.

 To Register, scroll down.  

To download webinar description, click here:  Supervision Skills – July 2020 -CCR&R Webinar Series

 Webinar Description: Supervisory support makes a significant impact on employee mental health and well-being during ordinary times and more so in times of extreme stress and uncertainty.  Employers currently have the opportunity to reinvent their organizational practices and culture to support the ability of staff to bring their best to their work.  Make sure that as a supervisor, you receive the formal training you need for this cultural pivot.  Do you have a team designed alliance and communication agreements with your staff?  Do you view supervision time with staff and performance appraisals as opportunities to partner and learn your staff’s goals and hopes for their clients and their ideas for new ways to provide services or new programs that can help your organization adapt to the new realities?  In the Covid-19 recovery period, opportunities for your staff to tell you the resources and tools they need to do their jobs is a priority. 

Due to Covid-19 social distancing requirements, many employers have laid off, furloughed or reduced staff hours.  Combined with a lack of formal supervisory training, this can become a situation ripe for unhappy employees and significantly reduced long-term productivity.  Workforce development and training are critical during times of crisis as new practices are needed and opportunities for business, nonprofit, tribal, and governmental pivots become more important to meet client and customer needs.  Even in the best of times, when supervisory relationships are neglected, organizations can lose important staff positions and important client and organizational history from the employees who work most closely with clients and customers.  

About Your Trainer:

Becky Schueller provides supervision and performance appraisal training, remote supervision webinars and online college classes.  Becky has three decades of experience working with national, urban and rural nonprofits, community groups, tribal organizations and small businesses.  In addition to 30+ years of management, leadership, & supervisory experience with nonprofits, Becky served multiple community agencies in Chicago and Minnesota in Board, staff, committee, volunteer, and consultant roles. She worked for the Chicago Foundation for Women, supervised an all-Cambodian refugee staff, and served at the YMCA of the USA.  Becky’s most recent long-term staff role was serving as Executive Director for Evergreen Youth & Family Services in Bemidji from 2001-2017.  She supervised three facility sites during this time.  Evergreen’s $1 Million budget more than doubled during Becky’s tenure and the staff grew from 20+ to 40+ members.  In 2018-19, Becky coordinated a 12-county rural Continuum of Care.  After relocating to Minnesota in 1998, Becky developed the first Catalog of Philanthropy for the Northwest Minnesota Foundation, was a Business Development Specialist for the Native American Business Development Center and worked for the Midwest Alliance of Sovereign Tribes. 

Questions:  Please contact Becky at Becky@Bemidjiconsulting.com.

Payment:  This is a custom training for Child Care Resource & Referral of Rochester.  No individual payments required.  All fees are covered by CCR&R.

Registration is required.  Please use the form below.

No Fields Found.

 To Register, scroll down.  

To download webinar description, click here:  WEBINAR Improving the Quality of Remote Supervision July 8-2020-Noon Central Time

                     “Thank you so much for this presentation- I found it incredibly helpful and am excited to start implementing some of these practices.”                                                                                                           Nikki Hanto, Youth Services Program Manager, Tubman-Minneapolis

                       “It was really helpful. It made me realize areas that we need to improve on and as a supervisor it help me let go of some of the stress I was feeling.”                                                                                                                        Ivette Izea-Martinez, Casa de Esperanza

     “I enjoyed the training and especially liked some of the supervision questions to incorporate into my weekly supervision meetings with the staff I oversee. Thanks so much!”                   Tammy Jedlicka, MSW, LICSW, Community Behavioral Health Hospital-Bemidji

Webinar Description: 

Concerns about COVID-19 are intensifying the need to effectively utilize a remote workforce.  Some organizations and businesses have successfully utilized remote employees for many years, while others are very new to this practice.  How do you effectively supervise a remote workforce?  What are appropriate responsibilities for staff newly working from home due to Covid-19?  How do you create trust, provide consistent communication, ensure accountability and help meet the team, interpersonal, and social needs of remote employees?  And, how do you guarantee all employees access to your electronic organizational and client files?  This workshop discusses the chain of both command and support, supervision strategies, the need for effective technology and tools, keeping remote employees engaged as team members, and communication, communication, communication!  Grab your lunch and join your colleagues, Larry Phelps of Hemingway Solutions, and Becky Schueller of Rebecca Schueller Training & Consulting for this Zoom Meeting.  An attendance certificate will be provided upon request.

About Your Trainers:

Ashley Charwood, MSW, LSW, is a longtime nonprofit board member and the former Northwest Minnesota Representative for the Minnesota Council of Nonprofits.  She will present on how to recognize and avoid Virtual Bias in the process of remote supervision.

Larry Phelps and Hemingway Solutions specialize in paperless office solutions, which is ideal for remote work environments.  The company promises you an excellent software rollout, set-up and training experience.  They have worked with multipe Community Action Programs, health care providers, and other nonprofits. Visit www.hemingwaysolutions.net for more information.

Becky Schueller has three decades of experience working with national, urban and rural nonprofits, community groups, tribal organizations and small businesses.  In addition to 30+ years of management, leadership, & supervisory experience with nonprofits, Becky served multiple community agencies in Chicago and Minnesota in Board, staff, committee, volunteer, and consultant roles. She worked for the Chicago Foundation for Women, supervised an all-Cambodian refugee staff, and served at the YMCA of the USA.  Becky’s most recent long-term staff role was serving as Executive Director for Evergreen Youth & Family Services in Bemidji from 2001-2017.  She supervised three facility sites during this time.  Evergreen’s $1 Million budget more than doubled during Becky’s tenure and the staff grew from 20+ to 40+ members.  In 2018-19, Becky coordinated a 12-county rural Continuum of Care.  After relocating to Minnesota in 1998, Becky developed the first Catalog of Philanthropy for the Northwest Minnesota Foundation, was a Business Development Specialist for the Native American Business Development Center and worked for the Midwest Alliance of Sovereign Tribes. 

Questions:  Please contact Becky at Becky@Bemidjiconsulting.com.

Cancellation Policy:  Please note that all registrations are final upon submission.  A substitute may be assigned at any time.  While there are no refunds for cancellations, you are welcome to participate in a future Zoom training for no additional fee.

 To Register, scroll down.  

To download webinar description, click here:  WEBINAR Improving the Quality of Remote Supervision June 24-2020-Noon Central Time

                     “Thank you so much for this presentation- I found it incredibly helpful and am excited to start implementing some of these practices.”                                                                                                           Nikki Hanto, Youth Services Program Manager, Tubman-Minneapolis

                       “It was really helpful. It made me realize areas that we need to improve on and as a supervisor it help me let go of some of the stress I was feeling.”                                                                                                                        Ivette Izea-Martinez, Casa de Esperanza

     “I enjoyed the training and especially liked some of the supervision questions to incorporate into my weekly supervision meetings with the staff I oversee. Thanks so much!”                   Tammy Jedlicka, MSW, LICSW, Community Behavioral Health Hospital-Bemidji

Webinar Description: 

Concerns about COVID-19 are intensifying the need to effectively utilize a remote workforce.  Some organizations and businesses have successfully utilized remote employees for many years, while others are very new to this practice.  How do you effectively supervise a remote workforce?  What are appropriate responsibilities for staff newly working from home due to Covid-19?  How do you create trust, provide consistent communication, ensure accountability and help meet the team, interpersonal, and social needs of remote employees?  And, how do you guarantee all employees access to your electronic organizational and client files?  This workshop discusses the chain of both command and support, supervision strategies, the need for effective technology and tools, keeping remote employees engaged as team members, and communication, communication, communication!  Grab your lunch and join your colleagues, Larry Phelps of Hemingway Solutions, and Becky Schueller of Rebecca Schueller Training & Consulting for this Zoom Meeting.  An attendance certificate will be provided upon request.

About Your Trainers:

Larry Phelps and Hemingway Solutions specialize in paperless office solutions, which is ideal for remote work environments.  The company promises you an excellent software rollout, set-up and training experience.  They have worked with multipe Community Action Programs, health care providers, and other nonprofits. Visit www.hemingwaysolutions.net for more information.

Becky Schueller has three decades of experience working with national, urban and rural nonprofits, community groups, tribal organizations and small businesses.  In addition to 30+ years of management, leadership, & supervisory experience with nonprofits, Becky served multiple community agencies in Chicago and Minnesota in Board, staff, committee, volunteer, and consultant roles. She worked for the Chicago Foundation for Women, supervised an all-Cambodian refugee staff, and served at the YMCA of the USA.  Becky’s most recent long-term staff role was serving as Executive Director for Evergreen Youth & Family Services in Bemidji from 2001-2017.  She supervised three facility sites during this time.  Evergreen’s $1 Million budget more than doubled during Becky’s tenure and the staff grew from 20+ to 40+ members.  In 2018-19, Becky coordinated a 12-county rural Continuum of Care.  After relocating to Minnesota in 1998, Becky developed the first Catalog of Philanthropy for the Northwest Minnesota Foundation, was a Business Development Specialist for the Native American Business Development Center and worked for the Midwest Alliance of Sovereign Tribes. 

Questions:  Please contact Becky at Becky@Bemidjiconsulting.com.

Cancellation Policy:  Please note that all registrations are final upon submission.  A substitute may be assigned at any time.  While there are no refunds for cancellations, you are welcome to participate in a future Zoom training for no additional fee.

Download Brochure & Registration Form (click link below)

Workshop Description:  

 Webinar Option:  Covid-19 has changed work life permanently.  Employers are exploring options to re-open that protect employee health and safety, and many will continue to limit employee travel through the Fall.  This webinar replaces a 12-hour, two-day in-person training with content updated to reflect working conditions in the era of Covid-19.  Training will be offered 2 hours/day, 3 days a week over a 2-week period for a total of 12 attendance hours.  Attendance certificates provided.  Zoom break-out sessions will be used for small group discussion.  A video camera is not required but is optimal if available.  Registration is capped at 25 participants.

Workshop Description:  Does your organization have the “right” staff needed to bring you into the Covid-19 recovery period?  With reduced resources, high quality staff who can perform at their best will be essential.  High quality supervision is even more essential in a remote work environment because not all employees are suited to create their own structure and work independently.    Supervisory support makes a significant impact on employee mental health and well-being during ordinary times and more so in times of extreme stress and uncertainty.  Employers currently have the opportunity to reinvent their organizational practices and culture to support the ability of staff to bring their best to their work.  Make sure that as a supervisor, you receive the formal training you need for this cultural pivot.  How will your team designed alliance and communication agreements look different in this new period?  Do you view supervision time with staff and performance appraisals as opportunities to partner and learn your staff’s goals and hopes for their clients and their ideas for new ways to provide services or new programs that can help your organization adapt to the new realities?  With remote work, opportunities for your staff to tell you the resources and tools they need to do their jobs is a priority. 

Due to Covid-19 social distancing requirements, many employers have laid off , furloughed or reduced staff hours.  Combined with a lack of formal supervisory training, this can become a situation ripe for unhappy employees and significantly reduced long-term productivity.  Workforce development and training are critical during times of crisis as new practices are needed and opportunities for business, nonprofit, tribal, and governmental pivots become more important to meet client and customer needs.  Even in the best of times, when supervisory relationships are neglected, organizations can lose important staff positions and important client and organizational history from the employees who work most closely with clients and customers.  

Probationary and annual performance appraisals traditionally vary widely in how they are implemented within nonprofits, schools, tribal organizations, businesses, and local government. How will you provide staff with the support, structure, and feedback they need to improve performance and high motivation to do so?  Employee evaluation feedback needs to be handled directly and with care and empathy.  This is hard for supervisors who already dread conducting evaluations because they haven’t been trained to do them well.  In the Covid-19 recovery period, most employers can’t afford the miscommunication, unnecessary conflict, loss of productivity, and employee exits that may result.  Appraisals can be conducted professionally and with integrity.

Supervisors must be able to effectively communicate with and advocate for employees, help employees structure WFH time and set realistic weekly goals, coordinate training, conduct evaluations, document performance, determine whether employees have the tools/resources/and training to do their jobs, and assess if staff are meeting performance expectations.  Most supervisors want what’s best for their staff, but lack experience or are uncomfortable with direct communication and performance improvement feedback.  Employees get frustrated when they don’t receive enough of their supervisor’s time and input.  Group Zoom meetings can’t replace the 1-1 supervisor check-ins needed for adequate support and structure to accomplish results.

 Intended Audience:  This workshop is designed for employees charged with supervisory responsibilities.  Nonprofit/tribal/and county human services managers, program directors, maintenance and transportation supervisors, financial services managers, county auditors, school principals, community college deans, and business professionals have appreciated this workshop.  The supervision, communication, and evaluation tools taught can be adapted to varied workplaces.

About Your Trainer:  Becky Schueller currently provides remote webinar training and online college classes.  She has three decades of experience working with national, urban and rural nonprofits, tribal organizations, and small businesses.  In addition to 30+ years of management, leadership, & supervisory experience with nonprofits, Becky served multiple community agencies in board, staff, committee, volunteer, and consultant roles. She worked for the Chicago Foundation for Women, supervised an all-Cambodian refugee staff, and served at the YMCA of the USA.  In 2018-19, she was the Northwest Minnesota Continuum of Care Coordinator, supporting housing and homeless service providers. Becky’s most recent long-term staff role was serving as a youth and family service agency executive director from 2001-17.  The agency’s $1M budget doubled and the staff grew from 20+ to 40+ members.  Becky developed the first Catalog of Philanthropy for the Northwest Minnesota Foundation, and worked for the Native American Business Development Center and the Midwest Alliance of Sovereign Tribes. 

Supervision & Performance Appraisal -June-2020 -Webinar OptionSupervision & Performance Appraisal -June-2020 -Webinar Option

Please note:  Registration is FREE for staff employed by Tribes, including those laid off or furloughed.

To Register, scroll down.  

To download webinar description, click here:  WEBINAR Improving the Quality of Remote Supervision April 30-2020-Noon Central Time

                     “Thank you so much for this presentation- I found it incredibly helpful and am excited to start implementing some of these practices.”                                                                                                           Nikki Hanto, Youth Services Program Manager, Tubman-Minneapolis

                       “It was really helpful. It made me realize areas that we need to improve on and as a supervisor it help me let go of some of the stress I was feeling.”                                                                                                                        Ivette Izea-Martinez, Casa de Esperanza

     “I enjoyed the training and especially liked some of the supervision questions to incorporate into my weekly supervision meetings with the staff I oversee. Thanks so much!”                   Tammy Jedlicka, MSW, LICSW, Community Behavioral Health Hospital-Bemidji

Webinar Description: 

Concerns about COVID-19 are intensifying the need to effectively utilize a remote workforce.  Some organizations and businesses have successfully utilized remote employees for many years, while others are very new to this practice. Remote workers can include those who are officed at separate sites, those who work different shifts, employees who work from home, and those who travel for the majority of their work and do not have a consistent, physical office.  How do you effectively supervise a remote workforce?  What are appropriate responsibilities for staff newly working from home due to Covid-19?  How do you create trust, provide consistent communication, ensure accountability, and help meet the team, interpersonal, and social needs of remote employees?  This workshop discusses the chain of both command and support, supervision strategies, the need for effective technology and tools, keeping remote employees engaged as team members, and communication, communication, communication!  Grab your lunch and join your colleagues and Becky Schueller of Rebecca Schueller Training & Consulting for this Zoom Meeting.  An attendance certificate will be provided upon request.

About Your Trainer:

Becky Schueller has three decades of experience working with national, urban and rural nonprofits, community groups, tribal organizations and small businesses.  In addition to 30+ years of management, leadership, & supervisory experience with nonprofits, Becky served multiple community agencies in Chicago and Minnesota in Board, staff, committee, volunteer, and consultant roles. She worked for the Chicago Foundation for Women, supervised an all-Cambodian refugee staff, and served at the YMCA of the USA.  Becky’s most recent long-term staff role was serving as Executive Director for Evergreen Youth & Family Services in Bemidji from 2001-2017.  She supervised three facility sites during this time.  Evergreen’s $1 Million budget more than doubled during Becky’s tenure and the staff grew from 20+ to 40+ members.  In 2018-19, Becky coordinated a 12-county rural Continuum of Care.  After relocating to Minnesota in 1998, Becky developed the first Catalog of Philanthropy for the Northwest Minnesota Foundation, was a Business Development Specialist for the Native American Business Development Center and worked for the Midwest Alliance of Sovereign Tribes. 

To Register, scroll down.  

To download webinar description, click here:  WEBINAR Improving the Quality of Remote Supervision April 14-2020 Noon Central Time

                     “Thank you so much for this presentation- I found it incredibly helpful and                                                am excited to start implementing some of these practices.”                                                    Nikki Hanto, Youth Services Program Manager, Tubman-Minneapolis

                       “It was really helpful. It made me realize areas that we need to improve on                                          and as a supervisor it help me let go of some of the stress I was feeling.”                                                              Ivette Izea-Martinez, Casa de Esperanza

     “I enjoyed the training and especially liked some of the supervision questions to incorporate into my weekly supervision meetings with the staff I oversee. Thanks so much!”                   Tammy Jedlicka, MSW, LICSW, Community Behavioral Health Hospital-Bemidji

Webinar Description: 

Concerns about COVID-19 are intensifying the need to effectively utilize a remote workforce.  Some organizations and businesses have successfully utilized remote employees for many years, while others are very new to this practice. Remote workers can include those who are officed at separate sites, those who work different shifts, employees who work from home, and those who travel for the majority of their work and do not have a consistent, physical office.  How do you effectively supervise a remote workforce?  What are appropriate responsibilities for staff newly working from home due to Covid-19?  How do you create trust, provide consistent communication, ensure accountability, and help meet the team, interpersonal, and social needs of remote employees?  This workshop discusses the chain of both command and support, supervision strategies, the need for effective technology and tools, keeping remote employees engaged as team members, and communication, communication, communication!  Grab your lunch and join your colleagues and Becky Schueller of Rebecca Schueller Training & Consulting for this Zoom Meeting.  An attendance certificate will be provided upon request.

About Your Trainer:

Becky Schueller has three decades of experience working with national, urban and rural nonprofits, community groups, tribal organizations and small businesses.  In addition to 30+ years of management, leadership, & supervisory experience with nonprofits, Becky served multiple community agencies in Chicago and Minnesota in Board, staff, committee, volunteer, and consultant roles. She worked for the Chicago Foundation for Women, supervised an all-Cambodian refugee staff, and served at the YMCA of the USA.  Becky’s most recent long-term staff role was serving as Executive Director for Evergreen Youth & Family Services in Bemidji from 2001-2017.  She supervised three facility sites during this time.  Evergreen’s $1 Million budget more than doubled during Becky’s tenure and the staff grew from 20+ to 40+ members.  In 2018-19, Becky coordinated a 12-county rural Continuum of Care.  After relocating to Minnesota in 1998, Becky developed the first Catalog of Philanthropy for the Northwest Minnesota Foundation, was a Business Development Specialist for the Native American Business Development Center and worked for the Midwest Alliance of Sovereign Tribes. 

 To Register, scroll down.  

To download webinar description, click here:  WEBINAR Improving the Quality of Remote Supervision April 2-2020 Noon Central Time

Webinar Description: 

Concerns about COVID-19 are intensifying the need to effectively utilize a remote workforce.  Some organizations and businesses have successfully utilized remote emp