Dates:   Fridays, March 20 & 27, 2026 OR Fridays, April 17 & 24, 2026.  The training is a total of 4 hours so participants should plan to attend both sessions.

Time:  All sessions are 1:00 pm-3:00 pm U.S. Central Time; 2:00 pm-4:00 pm Eastern Time; Noon-2:00 pm Mountain Time; 11:00 am-1:00 pm Pacific Time; 10:00 am-Noon Alaska Time; and 8:00 am-10:00 am Hawaii Time.  Participants are welcome to eat breakfast or lunch during the session.

Click here to download the full workshop description:  March-April 2026 Customer Service Training

Registration Deadline:  Please register by March 9 for March sessions and by April 6 for April Sessions to receive the Early Bird rate of $110/participant.  After March 9 and April 6, the regular rate is $125/participant. 

Payment:  Payment is due by March 16 for March sessions and by April 13 for April sessions.  Payments received after these dates should be made payable for $125/participant.  You may register online and pay by check, ACH, or Pay Pal.  Check payments are preferred.  For credit card payments, use Pay Pal  as a guest.  For check or ACH transactions, click “Pay by check.”  Checks may be made payable to Rebecca Schueller Training & Consulting, LLC and mailed to Rebecca Schueller Training & Consulting, LLC, PO Box 1513, Bemidji, MN 56619-1513.  Send ACH form requests to Becky.  Note:  Please contact Becky if price is a barrier to participation.

Download W-9 Form for Rebecca Schueller Training & Consulting:  RSTC 2026 W-9 Form

Cancellation Policy:  All registrations are final.  While there are no refunds for cancellations, substitute attendees are accepted at any point. For unavoidable cancellations, registrants may participate in a future online training on the same topic.  The next Customer Service training is scheduled for March 2026.

Rescheduling:  If the training needs to be postponed due to presenter illness or family emergency, registrations will be moved to a future training on this topic.  Becky will contact participants to reschedule.