Dates:   Wednesdays, Sept. 18 & 25, 2024 OR Fridays, Sept. 20 & 27, 2024 OR Monday, Oct. 7, 2024 (10:00-Noon & 1:00-3:00 with a 1 hour break for lunch.  Both Monday sessions are on US Central Time).  The training is a total of 4 hours so participants should plan to attend both sessions.  Wednesday & Friday sessions occur on two different days, while the Monday, Oct. 7 date is a single day with both sessions.

Times: 

Wednesday and Friday sessions in September are 1:00 pm-3:00 pm U.S. Central Time; 2:00 pm-4:00 pm Eastern Time; Noon-2:00 pm Mountain Time; 11:00 am-1:00 pm Pacific Time; 10:00 am-Noon Alaska Time; and 8:00 am-10:00 am Hawaii Time.

The Monday, Oct. 7 sessions are 10:00 am-Noon and 1:00 pm-3:00 pm Central Time on the same day with a 1 hour break for lunch at Noon; Eastern Time sessions are 11:00 am-1:00 pm & 2:00-4:00 pm with a 1 hour break for lunch at 1:00 pm; Mountain Time sessions are 9:00 am-11:00 am & Noon-2:00 pm with a 1 hour break at 11:00 am; Pacific Time sessions are 8:00 am-10:00 am & 11:00 am-1:00 pm with a 1 hour break at 10:00 am.

Your Comfort:  Participants are welcome to eat breakfast or lunch or snack during the session since we may span several time zones.

Click here to download the full workshop description:  Sept. 2024 Customer Service Training  Please note that Monday, Oct. 7 sessions were added later.

Registration Deadline:  For Sept. sessions, please register by September 3, 2024 for the Early Bird rate of $110/participant.  After Sept. 3, the regular rate is $125/participant.  For October 7th, the Early Bird Deadline is Sept. 27.

Payment:  For September sessions, payment is due by Sept. 9.  Payments received after Sept. 9th should be made payable for $125/participant.  For the October session, payment is due by Sept. 30th.  You may register online and pay by check, ACH, or Pay Pal.  Check payments are preferred.  For credit card payments, use Pay Pal  as a guest.  For check or ACH transactions, click “Pay by check.”  Checks may be made payable to Rebecca Schueller Training & Consulting, LLC and mailed to Rebecca Schueller Training & Consulting, LLC, PO Box 1513, Bemidji, MN 56619-1513.  Send ACH form requests to Becky.

Download W-9 Form for Rebecca Schueller Training & Consulting:  RSTC 2024 W-9 Form

Cancellation Policy:  All registrations are final.  While there are no refunds for cancellations, substitute attendees are accepted at any point. For unavoidable cancellations, registrants may participate in a future online training on the same topic.  Participants will be notified regarding date options if available.

Rescheduling:  If the training needs to be postponed due to presenter illness or family emergency, registrations will be moved to a future training on this topic.  Becky will contact participants to reschedule.